FAQ
Questions, answered
General
What areas do you serve?+
Jacksonville and nearby communities including Bartram Park, Mandarin, Southside, Riverside, San Marco, San Jose, Arlington, Orange Park, Fleming Island, Ponte Vedra, St. Johns, Fruit Cove, Julington Creek, Nocatee. Not on the list? Call us — we probably cover you.
When are you open?+
Monday – Saturday, 7 AM to 7 PM. Book online any time.
Do I have to accept the price?+
No. Every estimate is free and there's no obligation. You see the price before we start.
What items can't you take?+
Hazardous materials such as paint, chemicals, oil, fuel, asbestos, medical waste, or anything unsafe or illegal to haul.
Can I send photos for a quote?+
Yes — text photos to (904) 999-8066 and we'll give you a ballpark before the visit.
Is Haul & Gone local?+
Yes. We're a family-owned Jacksonville crew.
Can I cancel or reschedule?+
Yes — free with at least 24 hours' notice. Late cancellations may have a trip fee, which we tell you when you book.
When do I pay?+
When the job is done. No deposit, and the price is agreed on site before we start.
What if something gets damaged?+
We work carefully. If you notice damage, tell us within 48 hours with photos and we'll review it. Details are in our Terms of Service.
Junk Removal
Is the on-site estimate really free?+
Yes. There is no charge and no obligation. If the price doesn't work for you, you can say no before we start.
Do I need to move items outside?+
No. We carry items out from inside the home, garage, upstairs rooms, sheds or the backyard as long as access is safe.
How do you price junk removal?+
Single items are priced individually. Bigger jobs are priced by how much of our trailer they fill, plus weight, stairs, long carries and disposal fees.
What happens to my stuff?+
Usable furniture and household items are donated or reused whenever possible, and the rest goes to proper disposal or recycling.
Dumpster Rental
What can I rent right now?+
Our 6×12 dump trailer. Larger 7×14 dumpsters are coming soon — join the waitlist on this page and we'll let you know first.
How much does the trailer cost?+
$120 for 1 day (1 ton included), $299 for 3 days (1 ton included) or $550 for 7 days (1.5 tons included), plus a $50 delivery fee. Pickup and disposal are included. Extra days are $50 and weight over the allowance is $75 per ton.
Can I put dirt or concrete in it?+
Heavy materials like dirt, concrete, brick and roofing are quoted separately because of weight limits — tell us when you book.
What can't go in the trailer?+
No hazardous materials, paint, chemicals, tires or batteries. Heavy materials like concrete or dirt have weight limits we confirm when you book.
Light Demolition
What kind of demolition do you do?+
Small, non-structural projects like sheds, decks, fences, playsets, hot tubs and interior fixtures. We don't do structural demolition.
Is debris removal included?+
Yes. Tear-out, loading, hauling and disposal are all part of the price we quote on site.
How much does light demolition cost?+
Most projects run $99 to $2,400: hot tubs $650–$950, small sheds $1,100–$1,600, above-ground pools $1,600–$2,400, fences $4–$8 per foot. Where you land depends on size, access and distance, and we confirm the price on site before we start.
How do I know if my project qualifies?+
Book a free estimate or send us photos by text. We'll tell you honestly whether it's a fit.
Ready when you are.
Book a free on-site estimate in under a minute — or just text us a photo.