Terms of Service

1. Bookings & estimates

An online booking reserves an arrival window; it is not a final price. Online prices and ranges are estimates only.

We confirm the price on site before any work begins. Work starts only after you accept that price. If you decline, you owe nothing for the estimate.

If the job changes after acceptance (more items, heavier materials, additional areas) we will quote the difference before continuing.

2. Payment

No deposit is required. Payment is due when the work is completed. For trailer rentals, the rental fee is due at drop-off, as stated in the Trailer Rental Agreement.

Unpaid balances may be subject to reasonable collection costs as permitted by Florida law.

3. Cancellations & rescheduling

You may cancel or reschedule free of charge with at least 24 hours' notice. Late cancellations or no-access on arrival may be charged a trip fee, which we will state when you book.

We may reschedule for weather, safety or equipment issues and will contact you as early as possible.

4. Ownership of items

You confirm that you own the items to be removed or are authorized by the owner to dispose of them. We are not responsible for removing items you did not have the right to discard.

Once items are loaded, ownership passes to us for disposal, donation or recycling and they cannot be returned. Please remove anything you want to keep before we load.

5. Hazardous & prohibited materials

We do not accept hazardous materials, including paint, solvents, chemicals, oil, fuel, pesticides, propane tanks, asbestos, medical waste, ammunition or anything unsafe or illegal to transport.

If hazardous or undisclosed materials are found, we may stop work. You are responsible for any resulting special disposal costs, fines or damages.

6. Access & site conditions

You agree to provide safe access to the items and work area, including clear paths, working lighting and any gate or HOA access required.

We take reasonable care, but we are not responsible for damage caused by pre-existing conditions (for example weak flooring, loose railings, worn or narrow doorways, unsecured fixtures) or for normal wear to lawns and driveways caused by accessing the work area.

7. Light demolition

We perform only small, non-structural demolition (for example sheds, decks, fences, playsets, hot tubs and interior fixtures). We do not remove load-bearing structures or perform work requiring a demolition permit.

For demolition jobs you confirm that: (a) you own the property or have the owner's written permission; (b) any HOA or landlord approval has been obtained; (c) electrical, water and gas connections to the structure have been disconnected or clearly identified; and (d) you have disclosed known hazards. If asbestos, lead paint or other hazardous materials are suspected, we will stop work until they are addressed by a qualified professional.

8. Damage claims & limitation of liability

Please inspect the area when we finish. Any claim for damage must be reported within 48 hours of job completion, with photos, so we can review it.

To the fullest extent permitted by law, our total liability for any claim relating to a job is limited to the amount you paid for that job. We are not liable for indirect, incidental or consequential damages. Nothing in these Terms limits liability that cannot be limited under Florida law.

9. Calls, texts & recordings

By booking you agree that we may call or text the number you provide about your booking, estimate and service. Message and data rates may apply. Reply STOP to opt out of texts at any time.

Calls to our business line may be answered by an automated assistant and may be recorded for quality and scheduling purposes.

10. Photos

We may photograph the work area before and after the job for our records. We will only use photos in marketing if you give permission, and never with your name, address or personal information visible.

11. Governing law

These Terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of Duval County, Florida, unless otherwise required by law. If any part of these Terms is unenforceable, the rest remains in effect.

We may update these Terms; the version in effect when you booked applies to your job.